I have been pondering this month the role of the internet in business growth. It is true to say that the internet has certainly opened the doors of businesses

to the world, 24hours a day, 7 days a week. These open doors bring new clients and new opportunities for growth. 

But BEWARE your clients are also surfing the net. Maybe they are looking at your competitors websites. How loyal are they to you and your business?

 So how do you keep your hens (clients) close and clucking (raving about you)?

You need to make sure your clients are:

Well fed: keep your goods and services current and relevant. Keep your quality high and your services exceptional. Happy hens won’t wander off looking for greener pastures.

Protected: keep your clients informed of any dangers/traps in the market place. How can you best meet their needs? Share with them what is new, develop trust. Hens that trust you won’t leave the fold and run into “wolves”.

Related and connected: do your clients “feel the love”. Do they feel that they are heard and important? Do they feel valued? Hens that feel connected to the fold are less likely to stray.

How to keep your hens (clients) close and “clucking”.

There are lots of great ways to build relationship with your clients and to keep them loyal to your business. These include:

Communicate: talk, listen and respond. It is great to feel that you are heard and important.

Send cards: in the cyberspace world it is too easy to send an email…..don’t. Send a hand written card, STAND OUT. Wrapped to you has some beautiful cards…and we can send them

For you. Check out this link https://www.wrappedtoyou.com.au/post-a-cards. TOO EASY

Look for opportunities: has something significant happened to your client e.g. birthday, new baby, goal achieved, wedding, first Christmas in new home, first anniversary in new Home, won an award, congratulations, Christmas. Wrapped to you has great gift and hampers for any occasion and we deliver all around Australia

Say Thank you: a simple but effective tool to show someone you appreciate them. If you have a client who has been “clucking” about you to others, say thanks for the referral with a referral gift or a card.

COMING SOON……………….

  • Christmas is fast approaching and so is the Wrapped to You 2010 Christmas range. Check out our website in next couple of weeks.
  • A holiday for the Karbowiak’s. In preparation for the Christmas rush Wrapped to You will be closed from 30th September – 6th October (inclusive).